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Haverhill Public Schools

Chromebooks - Troubleshooting

Step by Step Guide Basic Troubleshooting

STEP 1 – Is it Charging?

Be sure the device is plugged in, and there is enough battery.

A laptop screen displays a control panel with various settings.

 

Step 2 – Log Out / Log In

Click on the Time and choose Sign Out

A laptop screen displays a control panel with various settings.

 

Step 3 – Restart the Device

Click on the Time and Click the Power Button

A computer screen displays a control panel with various settings.

 

Step 4 – Submit a Ticket

Visit HPS LaunchPad > ClassLink > Tech Support

Screenshot of a Launchpad with app icons for HPS Tech Support, i-Ready, and McGraw-Hill.